This Privacy Policy explains how Golden Tree collects, uses, stores and protects information provided by visitors and customers through our website and related services.
Your trust is important to us. We collect only the information reasonably required to respond to enquiries, process requests, provide warranty services and improve your experience with Golden Tree.
1. Introduction
Welcome to the Golden Tree website. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
This policy applies to information submitted through our website forms, warranty registration, warranty checking services and other interactions with Golden Tree through the website.
2. Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
Personal Information
- Full name
- Email address
- Mobile or telephone number
- Address
- City and state
Product & Purchase Information
- Product name
- Product model or SKU
- Purchase date
- Purchase amount
- Invoice or bill number
- Purchase source or dealer information
Documents
If you use our warranty registration service, you may provide an invoice, bill or other purchase-related document for verification.
3. How We Collect Information
Information may be collected when you:
- Submit a contact or enquiry form.
- Request information about a product.
- Submit a dealership enquiry.
- Register a purchased product for warranty.
- Check warranty information.
- Contact us by telephone, WhatsApp or email.
- Otherwise voluntarily provide information to us.
4. How We Use Your Information
Information collected from you may be used for legitimate business and service purposes, including:
- Responding to product and service enquiries.
- Providing quotations and order-related information.
- Communicating regarding requested products.
- Processing dealership enquiries.
- Registering eligible products for warranty.
- Verifying warranty information.
- Providing customer support.
- Maintaining business and service records.
- Improving our website and customer experience.
- Preventing fraudulent or unauthorized activity.
- Complying with applicable legal requirements.
5. Communication With You
When you submit an enquiry or request through our website, Golden Tree may contact you using the phone number, email address or other contact information provided by you.
Such communication may relate to your enquiry, product availability, quotation, order confirmation, delivery, warranty or customer support.
We do not consider a website enquiry to be an automatic order confirmation. Our team may contact you to confirm the relevant details before proceeding.
6. Warranty Information
If you register a product through our Warranty Registration service, the information submitted may be used to create and maintain your warranty record.
This may include customer details, product information, purchase details and supporting invoice or bill documents.
Warranty information may be accessed by authorized Golden Tree personnel for verification, support and warranty administration.
7. Information Sharing
Golden Tree does not intend to sell or rent your personal information to third parties.
Information may be shared where reasonably necessary with:
- Authorized employees or representatives.
- Service providers supporting our website or business operations.
- Delivery, logistics or installation partners where necessary.
- Authorized dealers or service partners where required to fulfill a request.
- Government or legal authorities when required by applicable law.
Any sharing of information will be limited to what is reasonably necessary for the relevant purpose.
8. Cookies
Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.
Cookies are small data files stored on your device by a website. Depending on your browser settings, you may be able to accept, block or delete cookies.
Disabling certain cookies may affect some website functionality.
9. Data Security
Golden Tree takes reasonable administrative and technical measures to protect information submitted through the website from unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Data Retention
We may retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain business records, provide customer support, administer warranties or comply with applicable legal obligations.
The retention period may vary depending on the nature of the information and the purpose for which it is required.
11. Third-Party Services
Our website may use or link to third-party services, platforms or websites, including communication and analytics services.
Third-party services may have their own privacy policies and terms. Golden Tree is not responsible for the privacy practices of independent third-party websites or services.
We recommend reviewing the applicable privacy policies before providing information directly to third-party services.
12. Your Rights
Subject to applicable law, you may contact us regarding personal information that you have provided to Golden Tree.
Depending on the circumstances and applicable legal requirements, you may request:
- Information about personal data held by us.
- Correction of inaccurate information.
- Clarification regarding how your information is used.
- Deletion of information where legally and operationally appropriate.
Requests may be subject to reasonable verification to protect customer information and prevent unauthorized access.
13. Children's Privacy
Our website and services are intended for general customers and businesses and are not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children for purposes unrelated to our legitimate business activities.
14. Changes to This Privacy Policy
Golden Tree may update this Privacy Policy from time to time to reflect changes in our services, website, operational practices or applicable legal requirements.
Any updated policy will be published on this page.
We encourage visitors to periodically review this page for the latest information regarding our privacy practices.
15. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the information you have provided to Golden Tree, please contact us.
Last Updated: September 17, 2026